+92 329 7752006 yrtechgrowth@gmail.com Faisalabad, Pakistan
Pakistan's Premier Growth Agency
Operational Commitment

Service Level Agreement (SLA)

This document outlines our guaranteed response times, weekly reporting commitments, and technical support standards.

1. Communication & Support Response Times

YR Tech Growth guarantees the following response windows during standard business hours (Monday – Saturday, 9:00 AM – 7:00 PM PKT):

  • Urgent Campaign Escalations (Ad Account Disapprovals / Payment Block): Under 2 hours via WhatsApp dedicated client channel.
  • Standard Strategy & Creative Requests: Within 1 business day via Email / Client Portal.
  • Monthly Performance Strategy Call: Scheduled within the first 5 calendar days of each new billing month.

2. Performance Reporting Schedule

Clients receive custom automated Looker Studio / GA4 performance dashboards updated daily, along with bi-weekly loom video walk-throughs covering CPA, ROAS, and creative testing metrics.

3. Campaign Uptime & Conversion API Monitoring

Our analytics team actively monitors server-side Meta CAPI pixel deduplication and Google Tag Manager containers 24/7. Any tracking dropouts will be flagged and resolved within 24 hours.

4. Support Contact

For SLA support queries, contact your Account Lead or email yrtechgrowth@gmail.com.